We want you to be completely satisfied with your purchase from The St. Pete Store. If for any reason you are not satisfied, we gladly accept returns within 30 days of purchase. Please review the following guidelines to ensure a smooth return process:
Within 30 Days: Returns must be initiated within 30 days of the purchase date.
Original Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
Proof of Purchase: A proof of purchase (order number, receipt, or invoice) is required for all returns.
The following items are not eligible for return:
In the event that your breakable item arrives damaged, please contact us immediately upon receipt with clear photographs of the damaged item and its packaging. We will assess the situation on a case-by-case basis and may offer a replacement or store credit, provided that the damage occurred during shipping and is reported within our specified time frame.
At this time, we only offer exchanges for t-shirts and apparel, and exchanges can be requested by emailing the [email protected]. For any other items you’d like to exchange, please return the original item for a refund, and place a new order for the desired item.
If you have any questions or concerns regarding our return policy, please feel free to contact our customer support team at [email protected]. We are here to assist you.